bv88's Privacy Policy
This policy describes in detail how your personal information is collected, stored, used, and kept secure on the bv88 platform.
Introduction & Scope
bv88 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to all users of the bv88 website, mobile application, and all related services ("Platform").
Through this Policy, we aim to clearly explain the purpose for which your personal information is collected, how it is used, in what circumstances it may be shared with third parties, and what your rights are.
By registering on or using the bv88 platform, you consent to the terms of this Privacy Policy. If you do not agree with this Policy, please refrain from using the platform.
What Information We Collect
We collect various types of information to provide our services to you on the bv88 platform. This information can be divided into the following categories:
2.1 Information You Provide Directly
When you create an account or use services on bv88, we may collect the following information:
- Full name, date of birth, and nationality
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information such as bKash, Nagad, Rocket, Upay, or bank account details
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type and version, operating system
- Session duration, login and logout times
- Gaming history and transaction records
- Information obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may also receive information from authorised third parties, and this is always conducted within a legal framework.
Purposes of Using Your Information
bv88 uses your information only for the following legitimate purposes:
3.1 Account Management & Service Delivery
We use your information to create and manage your account, process transactions, and fulfil your requests. This is essential for the smooth operation of all bv88 services.
3.2 Identity Verification & Security
We use information to ensure the security of your account, prevent fraudulent activity, and protect the integrity of the platform. Your information is kept secure through SSL encryption and advanced security technologies.
3.3 Customer Support
When you contact us via 24/7 live chat or email, we use your information to provide you with effective assistance.
3.4 Legal Compliance
We may use information to comply with applicable laws and regulations, respond to requests from regulatory authorities, and manage legal processes.
3.5 Responsible Gaming
As part of our responsible gaming commitment, we analyse data to identify unusual gaming patterns and provide support to users who may be experiencing problems.
Data Storage & Security
bv88 applies industry-standard security measures to protect your information. Our security infrastructure includes:
- SSL Encryption: All data transmissions are secured by industry-standard encryption technology.
- Secure Servers: Your information is stored in high-security data centres.
- Access Controls: Only authorised personnel can access your information.
- Regular Security Audits: Our systems undergo regular security reviews.
- Two-Factor Authentication: Additional verification measures for sensitive account activities.
Your information is retained for a period determined by legal requirements. Even after an account is closed, transaction records may be kept for a specified period in accordance with regulatory guidelines.
Sharing Information with Third Parties
bv88 does not sell your personal information. However, we may share information in the following limited circumstances:
5.1 Payment Processors
To complete your financial transactions, we share your payment information with bKash, Nagad, Rocket, Upay, and associated banking partners. These partners have their own privacy policies and comply with legal obligations.
5.2 Game Providers
Our game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, may receive limited information for technical reasons. This is primarily to ensure game fairness and connectivity.
5.3 Law Enforcement Agencies
Information may be provided to competent authorities when required by court order, investigation, or legal process.
5.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will notify you in advance.
Cookies & Tracking Technologies
The bv88 platform uses cookies and similar technologies, which improve your browsing experience and help us enhance the quality of our services.
6.1 Essential Cookies
These cookies are essential for the core functions of the platform, such as maintaining login sessions and ensuring security.
6.2 Functional Cookies
These cookies are used to remember your preferences and language settings, so you have a more convenient experience the next time you visit the platform.
6.3 Analytical Cookies
We collect analytical information to monitor and improve the use of the platform. This information is always analysed in aggregate form.
You can control cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the platform.
Your Rights & Choices
As a user of bv88, you have the following rights regarding your own information:
7.1 Right to Access
You can contact our support team to find out what information we hold about you.
7.2 Right to Rectification
If there is any incorrect or incomplete information in your account, you can request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a set period due to legal obligations.
7.4 Right to Object to Processing
In certain circumstances, you may object to the processing of your information.
7.5 Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
International Data Transfers
bv88 is an international platform. Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:
- The necessary contractual safeguards for data protection are in place.
- Third-party partners maintain appropriate data protection standards.
- The level of protection described in this Policy is maintained throughout.
Protection of Minors' Information
bv88 is intended only for individuals aged 21 or older. We do not knowingly collect any information from minors. If we become aware that we hold information belonging to a minor, we will immediately delete it and close the associated account.
If you believe that a minor you know is using our platform, please inform our support team.
Policy Changes & Updates
bv88 reserves the right to modify this Privacy Policy from time to time. In the event of significant changes, we will notify you in the following ways:
- By displaying a notice on the platform.
- By sending a message to your registered email address.
- By updating the "Last Updated" date on this page.
If you continue to use the platform after any changes, this will be considered your acceptance of the new policy. It is therefore in your interest to review this policy regularly.
Special Protection for Payment Information
bv88 maintains the highest security standards for protecting financial information. Transactions made through bKash, Nagad, Rocket, and Upay are processed through encrypted channels. We never store your full PIN, password, or card number.
For bank transfers, the necessary banking information is used solely for transaction verification purposes and is stored in a secure environment.
Contact & Complaints Resolution
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. The bv88 customer support team is available 24/7 and can assist in both Bengali and English.
Contact us by email: [email protected]
After receiving your complaint or request, we will conduct a proper investigation and endeavour to respond as quickly as possible. We take privacy-related complaints seriously and take the necessary steps to address them.
Have more questions?
Learn more about us or get in touch with our support team.